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Toronto, Ontario — Reg. No. 13193667[email protected]

Privacy Policy

Last updated: January 1, 2024

1. About This Policy

This Privacy Policy describes how FAHAWA TECHNOLOGIES INC., operating as Fahawa AI Lab ("we", "us", "our"), collects, uses, discloses, and protects personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards.

By using our website at fahawaailab.com or purchasing any of our products, you consent to the practices described in this policy.

2. Who We Are

FAHAWA TECHNOLOGIES INC.
Registration No. 13193667
148A Robbinstone Drive, Toronto, Ontario M1B 2E7, Canada
Email: [email protected]
Phone: +1 647 822 6672

3. Personal Information We Collect

We collect personal information only when necessary for legitimate business purposes:

  • Contact and account information: Name, email address, and any information you provide via our contact form or course enrollment.
  • Purchase information: Billing details and transaction records processed through our payment processor. We do not store full payment card numbers on our systems.
  • Usage data: If analytics cookies are accepted, we collect anonymized data about how visitors use our website (pages visited, time on page, referral source). This data does not identify individuals.
  • Communications: Records of email correspondence with our support team.

4. How We Use Personal Information

We use your personal information to:

  • Process course enrollment and deliver course content
  • Respond to your inquiries and support requests
  • Send administrative communications related to your purchase (receipts, access notifications)
  • Improve our website based on anonymized usage analytics
  • Comply with legal obligations

We do not use your personal information for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties.

5. Legal Basis for Processing

We collect and process personal information on the basis of your express or implied consent, as a necessary part of fulfilling our contractual obligations to you, or as required by law.

6. Disclosure of Personal Information

We may share your personal information only in the following circumstances:

  • Service providers: Third-party vendors who assist us in operating our business (payment processors, course hosting platforms, email service providers). These parties are bound by confidentiality agreements and may only use your data to provide services to us.
  • Legal requirements: When disclosure is required by law, court order, or to protect the rights, property, or safety of our users or others.

We do not transfer personal data outside of Canada except where necessary to use internationally-operated third-party services (such as payment processors), in which case we ensure appropriate contractual safeguards are in place.

7. Cookies and Tracking Technologies

Our website uses cookies. Essential cookies are necessary for the site to function and cannot be declined. Analytics cookies are optional and require your consent via the cookie consent banner. See our Cookie Policy for details.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, and in accordance with applicable law. Purchase records are retained for a minimum of seven years for tax and accounting purposes. Contact and support records are retained for up to three years from the date of last contact.

9. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent to our use of your personal information (subject to legal or contractual restrictions)
  • Request that we delete your personal information, subject to our legal retention obligations

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact for Privacy Matters

Privacy Officer, FAHAWA TECHNOLOGIES INC.
148A Robbinstone Drive, Toronto, Ontario M1B 2E7
Email: [email protected]
Phone: +1 647 822 6672

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.